Refund Policy

Last updated: 18 October 2026

Why we don't offer general refunds

Our pricing already accounts for a no-risk trial period: you can use each extension's full features for 3 days, with no payment information required, before deciding to buy. This gives you a genuine chance to confirm a tool works for you before paying.

What is not refundable. We do not give refunds because you changed your mind or did not use the plan, or because the results of an extension were incomplete or inaccurate. That includes flag words that missed or wrongly flagged an item, a list that did not include every listing on a page, a page or site that did not work with an extension, or a website that changed or blocked what the extension can read. Results are automated aids and can be wrong (see the Terms of Service, section 8). Please use the free trial to check that an extension works on the sites you need before you buy.

When we will refund you

We will issue a refund if:

• You were charged more than once for the same plan (a duplicate or accidental charge).
• A payment was taken but the plan was never activated on your account due to a technical error on our side.
• You were charged after your trial ended without your knowledge or action (this shouldn't happen, since we never auto-charge — but if it does, it's a bug and we'll fix it with a full refund).

If you think a charge is wrong, please email us before you contact your bank or start a chargeback, so we can look into it quickly. Nothing in this policy limits any right you have under the law that applies to you.

How to request a refund

Email contact@nysa360.com with:

• Your order number (shown in your purchase confirmation, format NYS-XXXXXX)
• The email address you used to purchase
• A short description of the issue

We aim to respond within 2 business days. Approved refunds are returned to your original payment method via Razorpay and typically appear within 5–7 business days, depending on your bank.