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We usually reply within 1–2 business days.

What to include

To help us help you faster, please mention:

• Which extension you're writing about (if applicable)
• The email address on your Nysa360 account
• Your order number, if this is about a payment (format NYS-XXXXXX, found in your purchase confirmation)

Common questions

Billing or refund question? See our Refund Policy first — it covers most cases.

Trial or account access issue? Make sure you're signed in with the same method (Google or email) you originally used — each sign-in method is tied to the email address behind it.